Zendesk Signals by Usercall – Detect product issues early from Zendesk tickets

Summary: Zendesk Signals analyzes Zendesk tickets daily to identify workaround language, feature confusion, and escalation spikes, sending Slack alerts with real customer quotes when trends exceed baseline levels.

What it does

It detects emerging patterns in Zendesk tickets and notifies teams via Slack without dashboards or manual tagging.

Who it's for

Product and support teams needing early detection of product issues from customer support data.

Why it matters

It prevents delayed awareness of product problems by surfacing signals before they escalate.