Yuma Social AI – Automated social media moderation for ecommerce

Summary: Yuma Social AI automates real-time moderation of social media comments on Facebook, Instagram, and TikTok by classifying each comment’s intent and sentiment and applying user-defined automation rules. It reduces manual effort by safely handling up to 60% of repetitive moderation tasks, helping ecommerce brands maintain control over public interactions.

What it does

Yuma Social AI connects to social media pages and uses AI to monitor, classify, and respond to comments across paid and organic posts. It applies customizable automation rules based on comment type, sentiment, platform, and user popularity to manage interactions automatically.

Who it's for

Ecommerce brands seeking to automate social media moderation and prevent unmanaged public interactions from damaging brand trust and sales.

Why it matters

It addresses the challenge of unattended social media comments that can harm brand reputation and conversions by providing continuous, rule-based moderation and escalation of critical issues.