WatBox – Salesforce-native WhatsApp, SMS, and CTI messaging integration

Summary: WatBox integrates WhatsApp, SMS, and CTI calling directly into Salesforce, enabling sales and support teams to manage customer conversations, campaigns, and automation within the CRM. It maintains full context and history without data leaving Salesforce and supports standard and custom objects, Omni-Channel, and Queues.

What it does

WatBox embeds messaging and calling channels into Salesforce, powering shared inboxes, broadcasts, drip campaigns, chatbot automation, and Salesforce workflows to track and manage customer interactions natively.

Who it's for

It is designed for sales, support, and marketing teams using Salesforce, from startups to enterprises, needing unified CRM messaging.

Why it matters

WatBox centralizes customer communication inside Salesforce, improving response rates and reducing call-center workload by keeping all interactions within the CRM.