ViskadesQ – Event-driven next-gen support ticketing system

Summary: ViskadesQ is an event-driven support ticketing system that automates workflows through intelligent queues, SLA management, and real-time collaboration. It integrates automated rules and escalation to orchestrate ticket resolutions efficiently.

What it does

It routes tickets using round-robin, workload, and skill-based algorithms while logging every action for auditability. The system features SLA timers, custom automation rules, webhooks, and real-time dashboards with WebSocket updates.

Who it's for

ViskadesQ targets customer service teams needing scalable, automated ticket management integrated into enterprise workflows.

Why it matters

It replaces traditional inbox-style ticketing with an intelligent decision engine that streamlines support operations and enforces SLA compliance.