Una by Polydom – AI-driven digital employee for hospitality operations

Summary: Una is an autonomous AI digital employee designed for hospitality, capable of handling communications and operational tasks by integrating with property management systems like Mews, Apaleo, and Guesty. It supports voice calls, emails, and WhatsApp, executing real actions rather than just chatting, enabling 24/7 operational support.

What it does

Una manages emails, phone calls, and WhatsApp messages while interacting with PMS platforms to perform tasks such as booking creation and issue escalation. It can multitask across multiple guests and languages, providing real-time responses with sub-second latency on voice calls.

Who it's for

Una targets hospitality businesses like hotels and Airbnb hosts seeking automated operational assistance integrated with their existing management systems.

Why it matters

It addresses common hospitality challenges like missed calls, lost tasks, and language barriers by providing continuous, hands-on support without adding dashboard complexity.