Trakr – Enterprise-grade issue tracking and support with AI and self-hosting

Summary: Trakr is a self-hosted ticketing and helpdesk software combining issue tracking, SLA management, AI triage, and a powerful query language. It offers enterprise features without complex workflows or cloud dependencies, enabling teams to manage projects and support tickets on their own servers with full data control.

What it does

Trakr provides a multi-tenant ticketing system with built-in helpdesk, SLA management, and AI-powered triage. It uses Spring Boot and PostgreSQL, offers a REST API and webhooks, supports email-to-ticket conversion, and features TQL, a query language for advanced search across projects and tickets.

Who it's for

It is designed for teams seeking a professional issue tracker and support desk without mandatory workflows or cloud lock-in, especially those wanting full control over their data and infrastructure.

Why it matters

Trakr addresses the complexity and bloat of traditional tools by providing a streamlined, self-hosted solution that integrates issue tracking and customer support while ensuring data ownership and easy migration.