SupportAI – AI-powered insights from Tawk.to chat exports

Summary: SupportAI converts Tawk.to chat exports into actionable reports, providing recurring issue identification, sentiment analysis, agent performance metrics, trend graphs, and automation suggestions without requiring setup or coding.

What it does

Users upload Tawk.to chat JSON files to receive clean summaries, issue clusters, customer sentiment, agent performance patterns, and automation recommendations instantly.

Who it's for

Support teams seeking to analyze customer conversations and improve service efficiency without manual data processing.

Why it matters

It addresses the lack of time spent analyzing customer chats by delivering quick, data-driven insights to enhance support operations.