Support SLA Escalation Automation – Early detection and escalation of SLA risks

Summary: This tool continuously monitors support SLAs to detect risks early and escalates issues with clear ownership, creating engineering tasks with full context to prevent silent SLA breaches.

What it does

It tracks SLA status in real time, identifies potential breaches before they occur, and automates escalation and task creation without requiring manual oversight.

Who it's for

Support and engineering teams responsible for maintaining SLA compliance and timely issue resolution.

Why it matters

It prevents unnoticed SLA failures by making risks explicit and ensuring timely escalation and accountability.