Slack Feature Request Agent – AI-powered capture and tracking of customer feature requests

Summary: Slack Feature Request Agent uses AI to automatically extract and track customer feature requests from call recordings and routes them to Slack for review and Jira ticket management. It notifies teams when features ship, enabling better visibility and follow-up without adding new tools.

What it does

The agent extracts feature requests from calls in platforms like Gong, Zoom, Fathom, and Fireflies, then routes them to Slack for triage and Jira ticket updates. It also sends personalized notifications when requested features are released.

Who it's for

It is designed for customer success managers, sales teams, and product teams who need to capture and manage customer requests efficiently within Slack.

Why it matters

It prevents customer requests from being lost or forgotten by automating capture and follow-up, improving communication and product visibility.