Seranova AI - Reputation Management – Automated Google Review workflows for service businesses

Summary: Seranova automates post-service follow-ups by sending SMS or email requests for feedback, analyzing customer sentiment, and routing responses accordingly. Positive feedback triggers a Google Review request, while neutral or negative replies are sent to the owner first for issue resolution before review solicitation.

What it does

It sends feedback requests after each job, uses sentiment analysis to evaluate replies, and directs positive responses to Google Reviews while alerting owners to address negative or neutral feedback before requesting a review.

Who it's for

Local service businesses like home services, restaurants, salons, and clinics that rely on Google Reviews for customer reputation management.

Why it matters

It prevents lost or negative reviews by enabling timely issue resolution and consistent follow-up, improving overall review quality and customer satisfaction.