RhizoConnect – Instant searchable solutions for internal ticket deflection

Summary: RhizoConnect converts every resolved internal ticket into a searchable knowledge entry, automatically deflecting 60% of repeat queries without requiring a separate knowledge base. It integrates with Slack, Microsoft Teams, and knowledge platforms like Notion and Confluence, using AI to auto-categorize tickets and streamline internal support workflows.

What it does

RhizoConnect captures resolved tickets and makes their solutions instantly searchable, enabling employees to find answers before submitting new tickets. It integrates with communication and knowledge tools while providing real-time tracking of time saved and an average ticket resolution time of 4.8 seconds.

Who it's for

It is designed for IT, HR, and Operations teams in mid-market companies with 100 to 2,000 employees seeking to reduce repetitive internal support requests.

Why it matters

RhizoConnect addresses the problem of recurring internal tickets by preventing repeated questions, reducing support workload, and eliminating the need for maintaining separate knowledge bases.