ReviewFlow – Automated SMS system for collecting Google reviews

Summary: ReviewFlow is an SMS-based review collection system for service businesses that increases 5-star Google reviews by politely requesting feedback and routing responses based on sentiment. It manages negative feedback privately to protect public ratings.

What it does

It sends one initial SMS request with up to two follow-ups, directing satisfied customers to Google reviews and unhappy ones to private feedback channels.

Who it's for

Service-based businesses seeking a streamlined method to gather more Google reviews without manual follow-up.

Why it matters

It addresses the lack of a systematic approach to collecting reviews, improving feedback rates while minimizing public negative exposure.