Respond.io: AI Agents for Chat & Voice – Human-style conversations, automated at scale

Summary: Respond.io offers AI agents that handle chat and voice interactions by answering calls, transcribing and summarizing conversations, managing chats, and routing to humans or other AI. Powered by GPT-5.1 and multi-agent orchestration, it integrates multiple knowledge sources and supports complex workflows for scalable customer communication.

What it does

Respond.io’s AI agents manage voice calls and chat conversations by speaking naturally, generating call records, transcribing and summarizing calls, reading PDFs, understanding audio notes, updating contact fields, and routing interactions. It uses GPT-5.1, advanced reranking, and multi-agent orchestration to deliver accurate responses and integrates with external tools like n8n.

Who it's for

It is designed for teams handling high-volume customer communication across chat platforms such as WhatsApp, Messenger, Instagram, and Telegram, particularly in marketing, sales, and support roles.

Why it matters

Respond.io addresses the challenge of managing increasing message volumes by automating conversations with AI agents that act like real team members, ensuring consistent and scalable customer engagement.