Report Desk – QR code issue reporting for unattended machines

Summary: Report Desk provides a QR code-based system for customers to report issues on unattended machines without requiring an app. It consolidates reports into a dashboard with photos and timestamps, enabling operators to track and resolve problems efficiently.

What it does

Operators place QR codes on machines, allowing customers to scan and submit issue types with optional photos. Reports appear in a location-specific dashboard where operators can mark issues resolved or issue refunds.

Who it's for

It is designed for operators of unattended machines such as arcade routes, laundromats, self-service car washes, and vending machines.

Why it matters

It replaces inconsistent and manual issue reporting methods, providing a streamlined way to detect and address machine problems before revenue loss or customer complaints escalate.