Pullse – An execution-first support platform combining humans and AI

Summary: Pullse is a support platform designed to execute tasks directly through AI and human collaboration, automating routine tickets while empowering agents to resolve complex issues. It integrates data across systems, automates workflows, and includes built-in quality assurance to streamline support operations.

What it does

Pullse uses Agentic Chatbots to autonomously handle L1 and L2 tickets and Agentic Copilots to assist humans with complex L3 issues via chat commands that execute cross-stack actions. It features a unified inbox that aggregates context from multiple systems and automates routing, tagging, and data preparation.

Who it's for

It is intended for support teams seeking to automate transactional tasks while enabling agents to focus on strategic and complex problem-solving.

Why it matters

Pullse addresses the limitations of legacy helpdesks by shifting from communication-focused tools to an execution-first platform that reduces manual work and improves support efficiency.