Onyx AI – AI chatbot built for Malaysian SMEs supporting multiple languages

Summary: Onyx AI is an AI-powered chatbot designed for Malaysian businesses to provide 24/7 customer support in English, Bahasa Melayu, and Chinese. It enables quick setup without coding, supports FAQ uploads, branding customization, and integrates with various website platforms.

What it does

Onyx AI automates customer interactions by learning from uploaded FAQs and delivers real-time streaming responses. It offers live agent handoff, business hours auto-reply, analytics, and multi-tenant support for agencies.

Who it's for

It targets Malaysian SMEs and agencies needing multilingual chatbot support on Shopify, WordPress, Wix, or custom websites.

Why it matters

It addresses the lack of Southeast Asian language support and affordable pricing in existing AI chatbot platforms for local businesses.