Nexivo CX – AI-native omnichannel contact center unifying communication channels

Summary: Nexivo CX is a cloud contact center that integrates voice, video, SMS, WhatsApp, Teams, and web chat into one platform. Multi-lingual AI agents manage 24/7 customer interactions, book appointments, and escalate to humans, enhancing response times and reducing infrastructure costs.

What it does

It consolidates multiple communication channels into a single workspace and uses AI agents to automate customer conversations and routing.

Who it's for

Designed for remote and in-office teams needing unified, AI-driven customer support.

Why it matters

It improves response speed and lowers infrastructure expenses by automating and centralizing contact center operations.