NBP Feedback Engine – Smarter customer feedback collection and management

Summary: NBP Feedback Engine collects and verifies customer reviews via email, routing them based on sentiment to publish positive feedback publicly and keep critical feedback private. It integrates with platforms like Trustpilot, G2, Google, and Capterra, providing SaaS founders with cleaner public reviews and actionable insights without manual effort.

What it does

The tool gathers feedback through a widget, verifies reviews by email, and uses sentiment analysis to direct positive reviews for public posting while retaining negative feedback privately for internal use.

Who it's for

It is designed for SaaS founders seeking trustworthy reviews and product insights without risking their public reputation.

Why it matters

It prevents negative feedback from affecting public ratings by enabling teams to address issues privately before they escalate.