KnowledgeAssist by Connectnext.ai – AI-powered knowledge base search for faster customer support

Summary: KnowledgeAssist uses AI-powered retrieval-augmented generation (RAG) to help support and customer experience teams find accurate, reference-backed answers from business documentation, improving response consistency and reducing guesswork.

What it does

It enables customer-facing teams to search business knowledge bases with AI to deliver precise answers supported by documentation and provides search analytics to improve content quality.

Who it's for

Designed for support and customer experience teams handling business queries.

Why it matters

It reduces uncertainty in responses and helps maintain consistent, reliable customer support through data-driven insights.