Kalcend – Software to manage WhatsApp customer conversations

Summary: Kalcend organizes WhatsApp messages for businesses by enabling teams to reply, automate common responses, and transfer chats to humans within a single platform. It integrates WhatsApp with existing business tools to streamline follow-ups and track conversations efficiently.

What it does

Kalcend centralizes WhatsApp communication, allowing teams to manage messages, automate replies for frequent questions, and escalate conversations to human agents. It connects WhatsApp with other business systems to maintain context and improve response times.

Who it's for

Businesses that handle high volumes of WhatsApp customer messages and need a structured, integrated solution for team communication and follow-up.

Why it matters

It solves the problem of disorganized WhatsApp communication by providing a unified platform that prevents missed messages and supports consistent, trackable customer interactions.