Itpal – AI-driven IT support ticket reduction

Summary: Itpal is an AI platform that reduces IT support tickets by 40% through context-aware AI responses and instant self-service password resets. It collects user logs to improve answer accuracy and currently supports on-premise domains only.

What it does

Itpal enables users to reset passwords independently and provides AI chat support that uses collected logs for context-aware responses.

Who it's for

IT managers and system administrators seeking to reduce daily IT support tickets.

Why it matters

It decreases the volume of routine IT support requests, improving efficiency and response quality.