IrisAgent – AI customer support agents automating over half of tickets

Summary: IrisAgent automates customer support by resolving tickets with 95% accuracy and zero hallucinations. It integrates with major helpdesk platforms in under 24 hours to tag, route, and assist agents in real-time, improving support efficiency.

What it does

IrisAgent connects to Zendesk, Salesforce, Intercom, and Freshdesk, ingesting knowledge bases, past tickets, and documents to automatically resolve tickets, tag issues, route them, and assist agents. It validates AI responses against the knowledge base to prevent hallucinations.

Who it's for

Support teams seeking to reduce repetitive ticket handling and improve accuracy in customer service workflows.

Why it matters

It addresses wasted time on repetitive queries and prevents inaccurate AI responses that harm customer trust, enabling faster, reliable ticket resolution.