Intelli Desk – Structured Field Issue Management for OEMs

Summary: Intelli Desk is a field issue management platform for OEMs that centralizes collaboration among dealers, service managers, back-office teams, and suppliers. It supports the full issue lifecycle with SLA tracking, real-time visibility, analytics, and knowledge management to improve resolution speed and accountability.

What it does

It manages technical issues through structured, traceable workflows, enabling teams to track problems from initial report to root cause and corrective action while building a knowledge base.

Who it's for

OEMs and their associated teams handling complex field-reported technical issues requiring coordinated resolution.

Why it matters

It solves inefficiencies from fragmented tools by providing visibility and accountability, reducing resolution times and preventing recurring problems.