Hugo – AI agent for automating and resolving support queries without per-ticket fees

Summary: Hugo is an AI agent designed to automate and resolve repetitive support conversations end-to-end, eliminating per-resolution fees. Developed by the Crisp team, it offers production-grade AI support that integrates safely with business workflows.

What it does

Hugo automates customer support by handling and resolving queries without fragile workflows or additional charges per ticket, increasing AI resolution rates and reducing escalations.

Who it's for

It is intended for businesses seeking to reduce support workload and improve automation in customer service operations.

Why it matters

Hugo addresses the inefficiency and cost of traditional support chatbots by providing scalable, automated resolution that lowers support team involvement.