Hivinq – AI-powered drafting assistant for customer support in Slack

Summary: Hivinq drafts customer support replies in Slack using product knowledge, allowing teams to review and correct responses. It learns from feedback by observing conversation threads to improve accuracy over time.

What it does

Hivinq generates response drafts for support teams based on product information and refines its outputs by monitoring corrections within Slack threads.

Who it's for

Customer support teams seeking to reduce response times while maintaining control over message accuracy.

Why it matters

It addresses concerns about AI-generated reply authenticity and hallucination by enabling human review and continuous learning.