HeyDesk™ – AI Helpdesk with Real-Time Emotional Intelligence

Summary: HeyDesk is an AI helpdesk that detects customer emotions like frustration and urgency through voice prosody and video face analysis, adapting its tone accordingly. It handles FAQs, appointment booking, and lead qualification via natural conversations without coding, enabling quick setup for small businesses.

What it does

HeyDesk uses empathic AI to analyze real-time emotional cues from voice and video, allowing agents to adjust responses dynamically. It replaces robotic IVR menus with natural dialogue to manage customer interactions 24/7.

Who it's for

Small business owners needing automated, emotionally aware customer support without hiring receptionists or using traditional IVR systems.

Why it matters

It reduces lost customers by providing empathetic, context-aware responses that improve engagement compared to standard AI or IVR solutions.