Help Grid – Customer support automation

Summary: Help Grid automates 60-80% of customer support using AI-native tools, real-time infrastructure, smart routing, and seamless human handoff to optimize support efficiency and reduce costs.

What it does

It automates customer support interactions with AI, routes requests intelligently, and enables smooth transitions to human agents when needed.

Who it's for

Support teams aiming to scale operations without increasing costs.

Why it matters

It reduces the workload on support teams by automating most customer interactions while maintaining service quality.