Hectoware Technologies – AI customer support agent for websites and Facebook

Summary: Hectoware offers Sarathi Agent, an AI-powered customer support tool that automates responses on websites and Facebook Messenger using natural language understanding. It provides 24/7 scalable support by training on company-specific knowledge bases, FAQs, and documentation.

What it does

Sarathi Agent deploys via a website widget and Facebook Messenger to handle customer inquiries with real NLP, replacing rule-based bots. It understands and responds to questions instantly by leveraging a company’s own data.

Who it's for

Businesses seeking to automate customer service across websites and social media, especially those with small support teams facing high volumes of repetitive queries.

Why it matters

It addresses slow response times and missed messages by providing continuous, intelligent customer support without increasing team size.