Genrify – Unified AI-powered inbox for customer messaging

Summary: Genrify consolidates customer messages from WhatsApp, Telegram, Instagram, Messenger, email, and website chat into a single inbox. It uses AI trained on product catalogs, FAQs, and past conversations to automate responses and enable smart handoff to teams, improving communication efficiency for businesses.

What it does

Genrify connects multiple messaging platforms into one inbox and applies AI to answer routine queries using real-time product and policy data. It detects complex issues and transfers conversations to team members with full context, supporting collaboration with assignment and internal notes.

Who it's for

It is designed for e-commerce stores, SaaS companies, agencies, and content creators managing customer support across various messaging channels.

Why it matters

Genrify addresses the challenge of fragmented customer communication by unifying messages and automating responses, reducing missed messages and response delays.