FollowUp – Recover incomplete e-commerce orders via SMS and WhatsApp

Summary: FollowUp captures incomplete e-commerce orders and sends automated SMS and WhatsApp messages to customers who abandon checkout after entering their details. It works without altering the existing checkout or payment process, targeting high-intent users to increase order completion rates.

What it does

FollowUp detects abandoned checkouts and sends timely SMS and WhatsApp follow-ups to encourage customers to complete their purchases without modifying the store’s checkout flow.

Who it's for

E-commerce stores aiming to recover lost sales from customers who abandon checkout after providing their information.

Why it matters

It reduces revenue loss by re-engaging high-intent customers who otherwise leave before completing their orders.