Fin Analytics – Topic-level analytics and insights for Intercom Fin AI

Summary: Fin Analytics provides detailed topic-level failure analysis, knowledge base gap detection, and performance trends for Intercom Fin AI, addressing reporting limitations. It delivers weekly digests to track issues and improvements over time.

What it does

It supplements Intercom's native reporting by offering granular insights into Fin AI's failures, knowledge base gaps, and performance trends, enabling targeted improvements.

Who it's for

Designed for customer experience operations teams managing and optimizing Intercom Fin AI performance.

Why it matters

It identifies where Fin AI struggles and measures the impact of changes, enabling data-driven improvements beyond standard reports.