Eldspark

Eldspark provides 24/7 e-commerce support by combining AI and human intervention, addressing the issue of lost sales due to unanswered questions outside business hours. It uses modern LLM architecture like Claude and GPT-4, with custom fine-tuning for e-commerce, enabling instant AI responses and seamless human handoff for complex queries. Eldspark integrates chat, voice, and email on one platform, learning and improving with each interaction, and operates at a fraction of traditional support costs. Upcoming features include a Shopify app, Instagram/WhatsApp integration, revenue attribution analytics, and multi-language support.