Ekkie.ai – AI copilot that automates MSP support tickets

Summary: Ekkie.ai automates IT support tickets for Managed Service Providers by executing technical tasks through AI interaction, significantly reducing task completion time.

What it does

Ekkie.ai allows support engineers to communicate with an AI that plans and performs tasks like creating users, mailboxes, or shared drives within existing tools.

Who it's for

It is designed for Managed Service Providers and their support engineers handling IT support tickets.

Why it matters

It reduces lengthy technical tasks from 30 minutes to under 5 minutes, improving efficiency in MSP support workflows.