Donkey Support – Integrate user support into Discord, Telegram, or Slack threads

Summary: Donkey Support is a lightweight website widget that converts customer messages into threads within Discord, Telegram, or Slack. It enables support teams to respond directly through existing chat apps, eliminating the need for separate support inboxes.

What it does

The widget captures customer messages and creates corresponding threads in Discord, Telegram, or Slack channels, allowing instant replies without switching platforms.

Who it's for

It is designed for teams who want to manage user support within their current messaging apps instead of adding new tools.

Why it matters

It reduces the complexity of handling support by integrating conversations into familiar chat environments, streamlining communication.