Converge – Unified inbox for all customer conversations

Summary: Converge consolidates customer messages from WhatsApp, Telegram, Messenger, Instagram, Discord, Email, Zalo, and website chat into one inbox with AI reply suggestions, translation, auto-routing, and collaboration tools.

What it does

It integrates multiple messaging platforms into a single dashboard, providing AI-powered replies, real-time translation, auto-routing, lead tracking, and team collaboration features.

Who it's for

Businesses needing a unified system to manage customer queries across various communication channels.

Why it matters

It streamlines handling customer conversations by centralizing messages and automating responses to improve efficiency.