Civok – Digital queue and appointment management with AI

Summary: Civok is an AI-powered digital queue and appointment management system that optimizes waiting rooms, appointments, and customer experience in real time. It integrates notifications, multi-location management, real-time reports, and video support to streamline operations and improve service delivery.

What it does

Civok organizes, automates, and optimizes queue and appointment processes using AI to enhance scheduling and provide omnichannel customer interaction. It offers intelligent notifications, multi-site management, and real-time reporting.

Who it's for

It is designed for universities, hospitals, notaries, and public institutions facing long queues and disorganized service processes.

Why it matters

Civok addresses the lack of traceability, control, and data in service operations, reducing operational inefficiencies and improving customer and staff experience.