ARIA – ITSM Helpdesk with Bayesian and Keppler-Tregoe Cognitive AI

Summary: ARIA enhances IT Service Management by integrating Bayesian reasoning and Keppler-Tregoe structured analysis into a conversational AI interface with a context-sensitive canvas and 3D knowledge graphs. It focuses on improving cognitive decision-making under uncertainty while maintaining data security through on-premise deployment.

What it does

ARIA replaces traditional ITSM workflows with an AI agent that guides structured troubleshooting using Keppler-Tregoe methodology and Bayesian probability. It visualizes competing hypotheses in real time on a unified interface, reducing cognitive overhead and avoiding fragmented tools.

Who it's for

ARIA is designed for ITSM teams and organizations requiring advanced incident analysis that supports probabilistic reasoning and secure, on-premise AI deployment.

Why it matters

ARIA addresses the cognitive challenges of IT incident management by enabling better reasoning under uncertainty and ensuring sensitive data remains within organizational control, unlike cloud-dependent AI solutions.