Answerly – AI Customer Support focused on accuracy

Summary: Answerly delivers instant, accurate customer support by strictly using your data and preventing AI hallucinations. It employs hybrid vector search to prioritize key Q/A pairs and provides real-time performance metrics with identified knowledge gaps.

What it does

Answerly uses hybrid vector search to prioritize specific Q/A pairs for accurate responses and offers an Agent Health feature that scores performance and highlights questions the AI struggles with. It also supports native forms to collect leads and sync data with CRMs within the chat.

Who it's for

It is designed for businesses seeking precise AI-driven customer support without inaccurate or fabricated answers.

Why it matters

Answerly addresses the common issue of AI hallucinations in customer support by ensuring responses are accurate and based solely on verified data.