Announcement Broadcast – Share updates as non-intrusive banners in chat or on websites

Summary: Announcement Broadcast enables teams to display important updates as banners on websites or inside chat widgets, keeping users informed without disrupting conversations. It reduces repetitive support questions by providing in-context information about maintenance, policy changes, or feature updates.

What it does

It shows update banners directly on websites or within chat widgets, allowing users to receive timely information without interrupting ongoing chats. This centralizes communication and decreases repetitive inquiries.

Who it's for

Teams that handle user support and need to communicate maintenance, policy, or feature updates efficiently without relying on emails or status pages.

Why it matters

It minimizes repetitive support questions and streamlines communication, enabling support teams to focus on resolving real issues.