Amalga – AI-driven candidate evaluation and agent coaching for CX teams

Summary: Amalga uses AI to assess candidates before hiring and coach agents prior to live customer interactions, focusing on conversation quality and pronunciation. It shifts customer experience teams from reactive quality assurance to proactive readiness, reducing onboarding time and early-stage errors.

What it does

Amalga evaluates candidates through AI-powered role-play and simulations before hire and provides coaching to agents before they handle real customer conversations.

Who it's for

It is designed for customer support, sales, and CX teams aiming to improve hiring accuracy and onboarding efficiency.

Why it matters

Amalga addresses the issue of late-stage coaching by identifying and correcting problems early, saving time, money, and customer satisfaction.